The Cambridge Hotel and Conference Centre has created policies and procedures to meet the required Accessibility Standards for Customer Service and Integrated Accessibility Standards Regulation under the Accessibility for Ontarians with Disabilities Act. 2005.

Our Commitment

We are committed to excellence in serving all customers including people with disabilities. We will treat people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act and Ontario’s accessibility laws.

Our Accessibilities Policies are available for review. Should you wish a copy of these documents or access in a specific format, please email our Human Resources department at hr@cambridgehotel.ca, phone 519-624-7752 or fax 519-622-7026.

Integrated Accessibility Standards Policy

The following has been created to meet the required Integrated Accessibility Standard, Regulation 191/11 under the Accessibility for Ontarians with Disabilities Act. 2005.

The Cambridge Hotel and Conference Centre is committed to providing accessible customer service to persons who have disabilities. We will make reasonable efforts to ensure that this Policy and related practices and procedures are consistent to ensure we provide goods and services in a way that respects the dignity and independence of people with disabilities. We give people with disabilities the same opportunity to access goods and services and allow them to benefit from the same services, in the same place and in a similar way as other customers and we communicate in a manner that takes into account the person’s disability by providing training to those who communicate with customers on how to interact with people with various types of disabilities.

Accessibility Multi-Year Plan

Our Multi-Year Plan outlines our approach to establish accessibility for persons with disabilities.

Emergency Information- We are committed to ensuring that any Employee and/or Guest be given an individualized emergency information plan in an acceptable format upon request.

Information and Communication Feedback Process- We welcome feedback, including feedback about the delivery, implementation, and execution of services to people with disabilities.  We will investigate and respond to all complaints relating to such services in a timely manner.  If the feedback raises serious concerns, any amendments will only be made after taking into consideration the overall impact on all people with disabilities.

All feedback will be kept in strict confidence and will be used to improve customer service.

How to Contact Us:

Phone: 519-624-7752

Mail or In-Person: The Cambridge Hotel and Conference Centre, 700 Hespeler Road, Cambridge, ON N3H 5L8

Training- We stand by our promise to offer accessible customer service to all persons with disabilities.  In order to achieve this goal, we will deliver training to all of our employees. This training will be required for all new employees and refresher training and updating of knowledge will be required for all staff every two (2) years. All employees will receive training when changes are made to the accessibility policy.  All training for existing employees was complete as of January 1, 2015.

Employment- The Cambridge Hotel and Conference Centre is committed to fair and accessible employment practices and upon request, will accommodate people with disabilities during the recruitment process. Upon hire, we will consult with the Employee should employment accommodation be required to do their job.

Questions: Should you have any questions about our Policy or Plan, please contact our Human Resource department at hr@cambridgehotel.ca or 519-624-7752.

Notice of Temporary Disruption

Temporary disruptions in our services and facilities may occur due to reasons that may or may not be within our control or knowledge.  Regardless, we will make all reasonable efforts to provide notice of planned or unplanned disruptions, recognizing that advance notice may not always be possible—especially in the case of an emergency disruption.

This notice will include information about the reason for the disruption, and its anticipated duration, and a description of alternative facilities or services, if available.  Notice will be provided by a variety of methods, depending on the circumstances, and may include postings in obvious places at the residential complex, in other facilities of the residential complex, on our website or by any other means that will reasonably ensure that the notice reaches those persons potentially affected by the temporary disruption in a manner that is accessible to them.

Upon request, The Cambridge Hotel and Conference Centre shall provide this policy and any other forms relating in a format that takes into account the disability of the person submitting the request.