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Our Goal Is Simple, To Exceed Expectations!

At the Cambridge Hotel & Conference Centre, our goal is simple, to exceed expectations! In our pursuit of excellence from our guest rooms, to the food we serve, and meeting & wedding services we provide, our goal is to provide the highest level of customer service and with quality offerings. We are proud to be an award winning hotel that has received these prestigious awards; Cambridge Chamber of Commerce Business Excellence for Business of the Year (50+ employees), New Venture of the Year (B Hospitality), Outstanding Workplace (Employer of the Year), and Spirit of Cambridge.

Hotel information

Where is the hotel located?

700 Hespeler Road
Cambridge, Ontario N3H 5L8

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What is the hotel phone number?

Reservations: 866.622.1505
Direct: 519.622.1505

What is your check-in time?

Our check in time is 3pm. If your room is available prior to 3pm we will happily check you in, otherwise, we can store your luggage and you are welcome to use the facilities.

What is required at check-in?

A valid credit card is required at time of booking and upon check-in. Please be advised that upon check-in, your credit card will be pre-authorized for the total charges of your stay plus an additional $200 (minimum) for incidentals per stay. If your reservation has been pre-paid, a pre-authorization of $200 (minimum) is still required at time of check-in for incidentals. Prepaid credit cards are not accepted as a form of security deposit.

What is your check-out time?

Our check out time is 11am

Do you have a minimum check in age requirement?

Minimum check in age is 18 (proof of identification may be required)

What is your cancellation policy?

Reservations may be cancelled by 4pm on the day of arrival. Cancellations later than 4pm will be charged for the full night’s room and tax or package.

Do you offer late checkouts?

We do our best to try and accommodate all guest requests. Please inquire at our Front Desk is if a late check out is possible.

Do you offer express checkout?

Yes, and a final receipt can be emailed upon request.

Are you able to accommodate special requests?

Special requests are subject to availability upon check-in and cannot be guaranteed.

Can I store my luggage?

Yes, storage is available behind the front desk, ask guest services for assistance.

What your standard time to respond to a guest?

5 minutes during Operating Hours.

What is the standard time for guest resolution?

We will do our best to get back to all Guest Feedback as soon as possible.

How is cell phone coverage?

All wireless networks have incredible coverage.

How do guests access your WiFi?

WiFi access and password will be provided upon check-in or by request.

Fitness Centre Hours and Location?

Fitness Facility is open 24hrs a day / 7 days a week.

Business Center Hours and Location?

Business Centre is located on the main floor and is open 24hrs a day.

Parking & Transportation

Self-parking fee? If so, how much?

Complimentary Parking is available both on site at the hotel and The Venue situated next to the hotel.

Valet parking fee? If so, how much?

Unfortunately Valet Parking is not available but please park anywhere complimentary.

Are there Electric Car accommodations?

Yes, we do provide electric car hookups on the north side of the building for hotel guests and restaurant patrons.

Is there Uber or Lyft in the area?

Uber is available in the area.

Do you offer transportation to local areas. If so what type… Hotel Shuttle, Taxi, Car Service?

We do not offer shuttle services to the local attractions, although we do recommend Uber service or via Cambridge Taxi.

Do you offer transportation to the airport. If so, what type…Hotel Shuttle, Taxi, Car Service?

We do not offer shuttle services to the airport, although we do recommend Uber service or via Cambridge Taxi.

Rooms & Suites

What are the top 5 in room guest requested items?

Extra Towels, More Coffee, Housekeeping Services, Maintenance Request.

Where can I buy the bathroom lotion/products?

If you have forgotten any amenities, please visit our gift shop situated in the main lobby.

Where can I buy the robes?

Unfortunately bath robes are not available for sale at this time.

Is there coffee in my room?

Coffee is available in Guest Rooms, Suites, and Restaurant.

Is there a fridge in my room?

All Guest Rooms and Suites are equipped with a Fridge.

Is there a hair dryer in my room?

All Guest Rooms and Suites are equipped with a Hair Dryer.

Is there an ironing board in my room?

All Guest Rooms and Suites are equipped with an Ironing Board.

Is there a safe in my room?

No, we do not have in-room safes however safes are available behind the front desk.

Do you have Accessible Rooms?

Yes we do.

Are your rooms nonsmoking & do you have smoking rooms?

The Cambridge Hotel & Conference Centre is 100% Non- Smoking.

Do you offer laundry services?

Laundry Services Available. Please visit Gift Shop for Detergent.

Do you offer breakfast?

Breakfast is available at an additional cost through the Bruce Craft House restaurant.

Are rollaway beds available?

Rollaway beds are available upon request and availability and the fee is $25 per stay. Fees do not include tax and are subject to change, all prices are in CAD.

Are cribs available?

Yes upon request and are complimentary.

How do I make an outside call from the room phone?

Please dial 7 then # to make outgoing calls.

Dining

Restaurant and Bar Name, Hours and Location?

The Bruce Craft House

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Are reservations required?

Reservations preferred through hostess in the restaurant.

Do you have happy hour?

We do not offer happy hour.

What are your in-room dining hours?

Monday through Thursday 6am to 10pm
Friday 6am to 11pm
Saturday 7am to 11pm
Sunday 7am to 9pm

*Holiday weekends times are subject to change

Pet Policies

Are pets allowed?

Yes, our first floor is pet friendly, with an additional charge applied.

What is the pet fee?

Starting at $50.00 per pet, per stay, and rates are based on room type booked. Fees do not include tax and are subject to change, all prices are in CAD.

Are support animals allowed?

Absolutely (No charge if owner has papers)

Is there any weight or breed limits?

No we don’t discriminate

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